Refund policy

 

Refunds/Exchange

 

We want you to be completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your item, we offer a hassle- free Refund or Exchange policy. Please carefully read the following guidelines:

Eligibility for Refund/Exchange:

  • Refunds or Exchanges are applicable within 10 days of the date of purchase.
  • All Accepted Returned/Exchanged items must be in the same condition that you received it and in their original form with tags. Clothing must not be damaged, worn, washed, altered, free of any stains, odors, pet hairs or distinct smells including deodorant and perfume.
  • Items that are damaged, altered or show signs of wear and tear may not be eligible for a Refund or Exchange.

 Initiating A Refund/Exchange:

  • To initiate a Refund or Exchange please contact our customer support team via email or phone within the eligible Refund/Exchange period.
  • Provide your order details, including the order number item(s) you wish to return, and the reason for the refund/Exchange request.
  • Our customer support team will guide you through the process and provide you with a return/Exchange authorization, if applicable.

  • NOTE: Only one exchange per clothing item.


Return Shipping:

  • Customers are responsible for the Return/Exchange shipping cost unless the item received was damaged or defective.
  • We recommend using a trackable shipping service to ensure the safe return of the item(s).
  •  Please securely package the item to prevent any damage during transit.

  •  NOTE: We are not responsible for lost or stolen items.

Refund Process:

  • Once we receive the returned item and verify its eligibility, we will initiate the refund or exchange process.
  • Refunds will be issued to the original payment method used for purchase.
  • Exchanges will be processed based on the availability of the desired item. If the requested item is not available, we will provide alternative options or issue a refund.
  • Please allow 3-5 business days for the refund to be processed and reflect in your account.
  • You can always contact our Customer Service for any questions at customerservice@nashcouturecc.com

PLEASE NOTE ALL CLEARANCE/SALE ITEMS, FLASH SALES AND ACCCESSORIES ARE ALL FINAL SALE. NO EXCEPTION.